Terms & Conditions

Welcome to Clear Minds Psychotherapy!

These terms and conditions outline the rules and regulations for the use of Clear Minds Psychotherapy's Website, located at www.clearmindspsychotherapy.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Clear Minds Psychotherapy if you do not agree to take all of the terms and conditions stated on this page.

TTerms and Conditions

Effective Date: January 1, 2025

By opting in to receive SMS messages from Clear Minds Psychotherapy (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Clear Minds Psychotherapy  for appointment reminders, marketing messages, and general two-way communication about mental health therapy services. Message and Data Rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 8 messages a month. Clear Minds Psychotherapy reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Clear Minds Psychotherapy and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at alexa@clearmindspsychotherapy.com.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Risks of Sending and Receiving Health Information via Text Message

By using text messaging to communicate with our office, you acknowledge and accept the inherent risks associated with sending and receiving health information through unsecured channels, such as text messages. While we strive to maintain the confidentiality of your health information, text messages are not always secure, and there is a risk that they could be intercepted, accessed, or otherwise compromised. This includes the potential for unauthorized access to your health information by third parties, which may be subject to breaches of privacy or confidentiality.

We recommend that you limit the sharing of sensitive health information (such as diagnoses, treatment plans, or prescription details) via text messaging and consider alternative, more secure means of communication when necessary.

Rules for Sending Text Messages to the Provider’s Office

1. Non-Emergency Communications Only: Text messaging should only be used for non-urgent communication. For appointment scheduling, billing inquiries, and general questions, texting is appropriate. Do not use text messages to discuss urgent medical concerns or to request medical advice.
   
   

2. Verification of Identity: To protect your privacy, we may require certain identity-verification procedures before responding to health-related text messages.
   
   

3. Response Times: Responses to text messages may not be immediate. Our office will make reasonable efforts to respond to your text within a reasonable timeframe during regular business hours. However, there may be delays depending on the nature of the message or the volume of messages we receive.
   
   

4. Restricted Topics: Certain topics, such as detailed health assessments, prescriptions, and confidential medical records, should not be discussed via text message. Please use more secure methods of communication for these matters.
   
   

Medical Emergencies

In the event of a medical emergency, do not use text messaging to contact our office. Text messaging is not an appropriate or reliable means of seeking urgent care or advice. If you are experiencing a medical emergency, you should immediately call 911 or visit the nearest emergency room.

Text messaging cannot provide the immediate and comprehensive response required in emergency situations, and delays in response could result in serious health risks.